Privacy

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Privacy Policy

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Privacy Policy
GlobalScale.AI

Operated by: SalesElite Consulting Group FZCO

Effective Date: 13 June 2025

1. Controller

Operator:

SalesElite Consulting Group FZCO

IFZA Business Park, Dubai Digital Park

PO Box 342001, Dubai, United Arab Emirates

Email: privacy@globalscale-ai.com

As the data controller under Art. 4(7) GDPR, we are responsible for the lawful collection and processing of personal data through our platform.

2. Scope

This Privacy Policy outlines how we collect, process, store, and protect personal data when you use the GlobalScale.AI platform, including all tools, interfaces, and communication features.

It applies to all users, clients, and website visitors who interact with our services — regardless of whether access occurs within or outside the European Economic Area (EEA).

3. Categories of Data Collected

We may collect and process the following types of personal data:

  • User account information: name, email address, phone number, company details
  • Payment and billing details: address, transaction references, VAT ID
  • CRM and customer interaction data: data uploaded or generated by users (e.g. contact records, notes, appointments)
  • Communications content: chat transcripts, call recordings (if enabled)
  • Usage and technical data: IP address, device/browser details, log data, activity logs, error diagnostics

4. Legal Bases for Processing

Processing is based on one or more legal bases under Art. 6 GDPR:

  • Art. 6(1)(b): performance of a contract or pre-contractual actions
  • Art. 6(1)(f): legitimate interests in operating and improving services
  • Art. 6(1)(c): fulfillment of legal obligations (e.g. tax, audits)
  • Art. 6(1)(a): user consent (e.g. cookies, marketing)

Consent may be withdrawn at any time with future effect.

5. Purposes of Processing

Your personal data may be used to:

  • Provide and operate the GlobalScale.AI platform
  • Onboard users, manage subscriptions, and deliver support
  • Process payments, issue invoices, and meet financial obligations
  • Analyze and improve platform stability and usability
  • Train AI systems and enhance automation (if enabled)
  • Detect misuse, prevent fraud, and maintain security

6. Data Storage & Retention

  • All personal data is stored in secure, encrypted environments with access controls.
  • Data is retained only as long as necessary for the relevant purpose or to meet legal retention periods (e.g. §147 AO/HGB: 6–10 years for invoices).
  • When an account is terminated, data is deleted or anonymized unless legally required to be retained.

7. Subprocessors & Data Processing

We work with carefully selected subprocessors to support:

  • Hosting and cloud services
  • Communication and email delivery
  • CRM automation and analytics
  • Payment processing
  • AI functionality

All subprocessors are bound by GDPR-compliant Data Processing Agreements (DPAs) and must meet strict security, confidentiality, and data integrity standards.

8. Data Hosting, International Transfers & Safeguards

Some infrastructure is hosted outside the EU (notably in the U.S.).

To ensure GDPR compliance for international transfers, we apply:

  • Standard Contractual Clauses (SCCs)
  • Encryption (in transit and at rest)
  • Role-based access controls and pseudonymization
  • Technical and contractual safeguards

A complete subprocessors list and their safeguards is available upon request.

9. Data Subject Rights (EU/DSGVO)

Under Art. 15–22 GDPR, you have the right to:

  • Access (Art. 15): know what data is stored and how it is used
  • Rectification (Art. 16): correct inaccuracies
  • Erasure (Art. 17): request deletion (“right to be forgotten”)
  • Restriction (Art. 18): limit processing in specific cases
  • Data portability (Art. 20): receive data in a machine-readable format
  • Object (Art. 21): oppose processing based on legitimate interest or marketing

To exercise your rights, email us at privacy@globalscale-ai.com.

You may also file complaints with your local EU data protection authority.

10. Automated Processing & Profiling

Some features include automated processing (e.g. lead scoring, chatbot responses, speech-to-text).

No decisions with legal or significant effects are made without human oversight, in line with Art. 22 GDPR.

11. Cookies & Tracking Technologies

We use technically essential cookies for platform functionality.

Non-essential cookies (e.g. analytics) are only used with your explicit consent, in accordance with:

  • EU ePrivacy Directive
  • § 25 TTDSG (Germany)

You can adjust or withdraw cookie consent at any time using the site’s cookie banner.

12. Changes to This Policy

We may update this policy as needed due to legal, technical, or business changes.

Material updates will be communicated via email or platform notices.

The latest version is always available at: www.globalscale.ai/privacy

13. Contact Information

If you have questions or wish to exercise your rights:

Email: privacy@globalscale-ai.com

Mail:

SalesElite Consulting Group FZCO

IFZA Business Park

Dubai Digital Park

PO Box 342001

Dubai, UAE

For EU-based inquiries, we may appoint an Art. 27 GDPR representative.

You can request details from our compliance team.

Made with SalesPower & AI – GlobalScale.AI

Made with SalesPower & AI – GlobalScale.AI